Terms & Conditions

1. Introduction

These Terms & Conditions ("Terms") govern your purchase and use of products sold through nordensite.com ("the Site"), operated by Nordensite ("we", "us", "our"). By placing an order, you agree to be bound by these Terms.

Our products are intended for business customers (B2B). If you are a consumer, statutory consumer rights under applicable law may also apply.

2. Products

Nordensite sells hardware security kits including business security cameras, fleet dashcams, and GPS tracking devices. All product descriptions, images, and specifications on the Site are provided as accurately as possible but may vary slightly from the physical product.

We reserve the right to modify product offerings, pricing, and availability at any time without prior notice.

3. Orders and payment

All orders are subject to acceptance by us. We reserve the right to decline or cancel any order for any reason, including suspected fraud, stock limitations, or pricing errors.

• Currencies: prices are listed in EUR and USD.
• Payment methods: we accept credit/debit cards via Stripe and Klarna (where available).
• Payment processing: all payments are processed securely by Stripe. We do not store your card details.
• Tax: prices shown may exclude VAT. Applicable VAT will be calculated at checkout based on your delivery country.

4. Shipping and delivery

We ship from within the European Union. Delivery times and shipping costs vary by destination and will be displayed at checkout. Estimated delivery times are provided for guidance only and are not guaranteed.

Risk of loss passes to you upon delivery. If a shipment is damaged or lost in transit, please contact us within 7 days of the expected delivery date so we can investigate and resolve the issue.

5. Returns and refunds

Orders may be cancelled and fully refunded at any time before shipment. To cancel, email us at contact@nordensite.com with your order number.

Once an order has shipped, returns are accepted within 14 days of delivery for products in unused, original condition with all packaging intact. Return shipping costs are the buyer's responsibility unless the product is defective or we shipped the wrong item.

Refunds will be issued to the original payment method within 14 business days of receiving the returned product.

6. Warranty

All hardware products sold by Nordensite come with a 1-year limited warranty from the date of delivery. This warranty covers defects in materials and workmanship under normal use.

The warranty does not cover damage caused by misuse, improper installation, modification, accident, water damage (unless the product is rated as waterproof), or normal wear and tear.

To make a warranty claim, contact us at contact@nordensite.com with your order number and a description of the issue. We will repair, replace, or refund the product at our discretion.

7. Limitation of liability

To the fullest extent permitted by law, Nordensite shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our products or services, including but not limited to loss of revenue, loss of data, business interruption, or property damage.

Our total liability for any claim arising under these Terms shall not exceed the amount you paid for the product giving rise to the claim. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

8. Intellectual property

All content on the Site, including text, graphics, logos, images, and software, is the property of Nordensite or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without our written permission.

9. Privacy

Your use of the Site is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal data.

10. Governing law and disputes

These Terms are governed by and construed in accordance with the laws of Norway, without regard to conflict of law principles. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Norway.

For EU consumers: you may also be entitled to use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

11. Changes to these Terms

We may revise these Terms at any time by updating this page. Changes take effect immediately upon posting. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

12. Contact us

If you have questions about these Terms, please contact us at contact@nordensite.com.